Empleo Destacado
Customer Service Rep (Tier 1 Chat)
Santo Domingo, Distrito Nacional
Publicado hace 28 días
- Empresa:
- RPM BPO
- Descripción de la Empresa:
- RPM is a people first company, which means we believe in treating people right and investing in them. Our goal is to help companies scale their operations while economically advancing the lives of thousands of workers across the world. We believe we can do both, and if you’d like to be a part of that, please send us your CV.
- Tipo de Contrato:
- Tiempo Completo
- Experiencia requerida:
- 1 año
- Educación requerida:
- Primaria
- Cantidad de Vacantes:
- 5
Descripción de la oferta de trabajo
This is an in-office position, full time 40 hours a week.
Two schedules:
1. 9am - 6pm California time (1pm - 10pm Dominican time)
2. 9am - 6pm Sydney, Australia time (6pm - 3am Dominican time)
We're looking for an experienced Customer Service Rep to work with one of the leading e-commerce marketplaces that specializes in electronics. We are interested in individuals who are responsible and have good written English.
You'll gain first hand experience with a growing BPO and leading international e-commerce company. There are opportunities to grow as we promote from within our team.
Responsibilities:
- Respond to customer emails, chats
- Make proper notes in the CRM / helpdesk software
- Follow company procedures
- Escalate tickets as needed
Requirements:
- B2+ or higher English (written and verbal)
- At least 1 year with customer service experience
- Can follow a process and meet targets
Preferred:
- Experience with Zendesk
Transportation allowance:
- RD $5.000 per month
- Salario:
- RD$200.00 Por Hora
