Bilingual QA Specialist

In Hired Experts, we're looking for a professional who is responsible for monitoring, inspecting and proposing measures to correct or improve an organization's final products in order to meet established quality standards.

Objectives of this role:

- Interpret, build upon, and comply with company quality assurance standards
Maintain complaint and nonconformance processing through records and tracking systems, including root-cause analysis and corrective actions.
- Document quality assurance activities with internal reporting and audits.
- Develop improved standards for production and design, and create testing protocols for implementation across all service lines.
- Identify training needs and take action to ensure companywide compliance.
- Pursue continuing education in new solutions, technologies, and skills.

Responsibilities:

- Plan, execute, and oversee product inspection and testing for quality and conformance to specifications and deliverables.
- Assist operations by tracking, documenting, and reporting quality levels as well as CSR, environmental, and health and safety KPIs.
- Investigate reports of product quality issues and ensure resolution in accordance with company guidelines and regulatory requirements.
- Develop or update procedures for capture, investigation, and documentation of product complaints.
- Monitor risk-management procedures, maintain problem logs, and report issues to managers and product developers.
- Provide training and support to quality assurance team members that covers systems, policies, procedures, and core processes.

Required skills and qualifications:

- Proficiency in English. (Advanced)
- Deep knowledge of quality assurance terminology, methods, and tools.
- Superb computer skills, including database management.
- Excellent analytical, problem-solving, and decision-making skills.
- Proficiency in best practices for testing, version control, and defect management.